The check-in instructions will be sent by e-mail on the morning of your arrival. The check-in is done automatically with a pin code or locker in all the properties.
During the check-in process, our host will keep contact with the guest, helping on any matters that may be necessary. For this reason, we will request a cell phone number where we are able to easily reach the guest. Usually the contact is done by WhatsApp.
If by any case the presence of a host is required for help or any other situation, a member of our team will meet the guest at the building.
Before the arrival, it is necessary to fill in the Foreigners and Borders Service form, through the Chekin App, with the personal data of each guest. The form will be sent along with the check-in instructions. Alternatively, the data can be sent by email to Cozy Lisbon, who will fill in the form for the guest. This information will be shared with Foreigners and Borders Service for legal purposes and may also be used by Cozy Lisbon in case of non-compliance with the apartment rules. After the check-out this information will be carefully discarded.
At our properties check-in will be available from 16:00 (Portuguese Time).
On the last day, check-out must be done by 11:00 am.